Cryptocurrency exchange OKX witnessed service outages after major infrastructure provider Alibaba Cloud announced a hardware failure at Alibaba Cloud's Hong Kong data center.
The Alibaba Cloud Hong Kong IDC Zone C server went offline on Saturday at approximately 10pm ET and was unable to recover for more than 7 hours at the time of the report. On-chain data more confirm that OKX did not process transactions during this timeline.
The Alibaba Cloud website shows that the Hong Kong, China server hosts three Availability Zones, which have been operational since 2014. The cloud provider confirmed the blackout via an official announcement, as shown below.
Announcing the service interruption, OKX revealed that it is working together with Alibaba Cloud to resolve the issues. โThe funds are safe. We apologize for the inconvenience caused," the announcement added.
There is currently an intermittent connection error with our cloud provider that is impacting the user experience. Our development team is working it out with them. The funds are safe. We apologize for any inconvenience caused.
โOKX (@okx) December 18, 2022
Meanwhile, users are unable to withdraw or deposit funds, while some claim their account balances have failed and show $0 in their funds. Many investors have confirmed that their trades have stalled midway through and have expressed concern about possible losses.
OKX has not yet responded to Cointelegraph's request for comment.
Related: OKX publishes booking test page, along with instructions on how to self-audit your bookings
In early December, Avalanche blockchain partnered to power Alibaba Cloud's node-as-a-service initiatives.
APAC's largest cloud service provider, Alibaba Cloud, has expanded support for #Avalanche!
This integration allows developers to easily launch their own validation nodes, with access to @alibaba_cloudThe plug-and-play infrastructure and product suite of the .https://t.co/MlXTOYuJgG
โ Avalanche (@avalancheavax) December 2, 2022
As Cointelegraph reported, the partnership aims to develop new tools to launch validation nodes on Avalanche's public blockchain platform in Asia. The integration will allow Avalanche developers to use Alibaba Cloud's plug-and-play infrastructure as a service to launch new validators.
During the announcement, it was revealed that Avalanche hosts over 1,200 validators and processes approximately 2 million transactions daily.
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